Frequently Asked Questions

Everything you need to know about your equestrian and country shopping experience.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link and a unique tracking number to monitor your delivery's progress.

What is your return policy for riding boots?

We offer a 28-day return policy. Items must be in their original, unused condition with all tags and packaging intact. Please ensure boots are returned in a protective outer box to avoid damage.

Do you offer international shipping?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes are calculated at checkout based on the weight of your parcel and your location.

Can I change or cancel my order after it has been placed?

We aim to process orders quickly, but if you contact our customer service team immediately, we will do our best to accommodate any changes or cancellations before the item is dispatched.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.

How do I know which size to buy?

Each product page features a detailed size guide. For riding helmets and body protectors, we recommend following our measurement instructions closely to ensure maximum safety and comfort.